SERVICE

Customer Support

A after-sales service group will be set up immediately by our engineers, after you received the machine.

If there is any problem, our engineers can provide you efficient and high-quality solutions.

Overseas Installation

Series of quick installation and commissioning online training; full sets of manuals, instructions, and guide videos can be provided. Up till now, we have already guided 100+ customers to complete machine installation online.

Warranty

There is a 12-month warranty for carton making machine. If there is any problem, our engineer will provide you efficient and high-quality solutions. Besides, remote system update is also provided for free.

Operation Training

We are responsible for training related person in machine operation and maintenance. Our operation training is free of labor charge, all your need is to pay the cost of transportation expenses, accommodation and food for our engineers.

After-sales Service

We have the after-sales service team available for 24hours online, after you received the machine. If there is any problem, our engineers can provide you efficient and high-quality solutions.

Markets Served

Longcheng Machinery focuses on developing the most cost-effective carton packaging machines, in order to meet customers increasing demands. We provides packaging solutions throughout the world. More than 500 machines have been installed in 100+ countries all over the world, like Japan, America, UK, India, and so on. Both machine performance and customer service have received tons of excellent reviews from our partners and customers.

Product FAQs

We collect some FAQs to help you know better about our company, our capabilities,

our products and services.If you have other questions not covered herein, please contact us directly.

Are you trading company or manufacturer?

We are manufacturer, and also provide the business solution to all the friends.

How can we visit your factory?

Our Company located in China famous corrugated packaging equipment manufacturing industry base(Dongguang County, Cangzhou City, Hebei Province), close to Beijing International Airport and Tianjin Xingang Port.

Do you have quality certificate?

Yes we have CE, etc.

Whether to support customized services？

Yes, OEM service accepted and supported. Some customers have special requirements for carton machines, such as processing oversized cartons, high-speed high-definition printing, etc. We can customize carton machines according to the specific requirements of customers.

How Can We Guarantee Quality?

When the machine parts are processed, they will be strictly checked by the quality inspection department to ensure the accuracy and quality.

After the machine is completed, we need at least two days to run the machine to ensure the smooth production of the machine.

How about after-sales service?

When there is a problem with the machine, you must be very anxious, please contact us DIRECTLY, our after-sales staff will communicate with you the first time, and feedback the problem to the technical engineer, and the engineer will find the problem in time and solve your worries SOONEST.

What’s the delivery time?

Around 20~30days, however, based on order.

Can you help us to buy other goods?

Sure of that, it is our honor to work for you, and control the goods quality.

What’s payment terms, trade terms you accept?

Usually we appreciate T/T 30% deposit, then 70% balance is paid before shipment , we usually offer fob ningbo price. but we also accept other way like L/C, wetern union, and do CFR&CIF etc.

Does it easy to operate and what can i do if it doesn’t work?

We suggest you to come to visit our factory to learn more thing by yourself, and if there is something goes wrong , you can call us, video-chat, email us. And we will give solutions within 36 hrs. Our engineer also can be distributed to overseas as you required.